Fitness First has a strict refund policy stating that all membership fees, including initiation fees, are non-refundable. Refunds are generally not offered for cancellations unless the club is permanently closed and cannot transfer services, in which case a pro-rata refund for the unused period may be provided.
Non-refundable fees: Initiation fees, monthly subscriptions, and other membership dues are considered non-refundable.
Permanent closure: A refund may be given on a pro-rata basis for the unused portion of a membership if the club permanently closes and cannot provide services elsewhere.
Cancellation: To cancel a membership, you must follow the procedure outlined in your specific membership agreement, which may require a written request or an in-person appointment.
Exceptions: Some specific exceptions, such as temporary disability, are not eligible for refunds.
Yes you can. We call our hold option - freeze. At Fitness First, we believe that exercise is a lifelong habit. That's why when it comes to freezing of your membership, it will only be for medical reasons or outstation / overseas assignments for more than 2 weeks with written notice. For further information, please refer to our reception team. A freeze fee will be charged.
Membership rates vary depending on the type of package that is best suited for you. Please contact your preferred Fitness First club where our staff will be happy to discuss the various membership options available.
To join you must be 16 years old and above. We will only entertain members under 16 if they are obese, are under doctor advisement and take up personal training. All membership agreements for children under 16 years of age need to be authorised and signed by a legal guardian.